The True Anthem Help Center isn't just a place to find articles; it is also your personal command center for tracking every support request you’ve submitted. By using the My Activities section, you can ensure your technical or billing questions are being addressed without needing to dig through your email inbox.
⚠️ IMPORTANT: Sign-In Required
To see your personal ticket history, you must be signed into the Help Center.
New to the Portal?
If you have emailed our support team in the past, you already have a profile in our system! You simply need to set a password to access your ticket history for the first time:
- Click Sign In at the top right of this page.
- Select the "Request Password" link.
- Enter the email address you use to communicate with True Anthem.
- Follow the link in your email to create a password and log in.
How to Access "My Activities"
Finding your support history takes only a few clicks:
-
Sign In: Click the Sign In link at the top right corner of the True Anthem Help Center.
- Open User Menu: Once signed in, click on your Name or Profile Icon in the top right corner.
-
Select My Activities: From the dropdown menu, select My activities.
The Benefits of the Portal
While email notifications are convenient, the My Activities portal provides a high-level view that allows for more efficient management of your requests:
- Real-Time Status Tracking: Instantly see if your ticket is "Open," "Awaiting your reply," or "Solved."
- Centralized History: View every conversation you’ve ever had with our support team in one place.
- Organization-Wide Visibility: Depending on your account permissions, you may be able to see tickets submitted by your colleagues to ensure efforts aren't being duplicated.
- Search and Filter: Quickly find old tickets by searching for keywords or filtering by ticket status.
💡 TIP: Fast Updates
Updating a ticket via the portal is often faster than email. You can see the full thread of the conversation as you type, ensuring you provide all the necessary context for our agents.
How to Update Your Requests
If you have new information to add to an open request, or if a resolved issue has resurfaced, you can update your ticket directly through the portal:
- Click on the Subject of the ticket you wish to update.
- Review the conversation history to see the latest updates from our team.
-
Scroll to the bottom and type your update in the Add to conversation box.
- Attach Files: You can drag and drop screenshots or logs directly into the window if needed.
- Click Submit to send your update directly to the assigned agent.
Comments
Please sign in to leave a comment.